Please use this field to let us know the URL of the Genius instance that you are having difficulties with (example: myOrganization.geniussis.com)
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Urgent: Product unusable, critical job halted, or data corruption risk. High: Key job at risk or halted, major function fails, or performance issues. No workaround. Normal: Non-urgent job fails or issue has minor/infrequent impact. Workaround available. Low: No user impact or workaround available.
This helps us determine what type of Genius iteration you may have to offer the best support possible.
This defines if you are an end user/learner, admin/faculty, or other when creating your ticket. This helps make sure your ticket is being addressed by the proper channels.